taraph Frequently Asked Questions

Visit taraph.co and click Register. Fill in your full legal name, Philippine mobile number, date of birth, and create a secure password. You'll receive an OTP on your registered number to verify your account. Registration takes under 3 minutes. You must be at least 21 years old to register, in compliance with PAGCOR regulations.

taraph accepts any valid Philippine government-issued photo ID for KYC: SSS ID, PhilHealth ID, UMID, Passport, Driver's License, Voter's ID, or Postal ID. You'll need to upload a clear photo of the front and back of your ID, plus a selfie holding the ID. KYC is typically reviewed within 24 hours on business days.

The minimum age is 21 years old. This is a strict PAGCOR requirement for all online casino operators in the Philippines. taraph enforces age verification at registration and during KYC review. Accounts found to belong to players under 21 will be permanently closed and all balances returned.

On the taraph Login page, click "Forgot Password" and enter your registered mobile number. You'll receive an OTP to verify your identity, after which you can set a new password. If you no longer have access to your registered number, contact taraph support at [email protected] with your KYC documents for manual account recovery.

No. taraph strictly allows one account per person. Creating multiple accounts — even under different names or mobile numbers — is a violation of taraph's Terms and Conditions and will result in permanent suspension of all associated accounts and forfeiture of all balances. If you believe a duplicate account exists under your details, contact support immediately.

To close your taraph account, log in and go to Account Settings → Close Account, or email [email protected] with your request. Before closure, withdraw any available balance to your GCash or bank account. Account closures are processed within 3 business days. If you're closing due to problem gambling concerns, consider self-exclusion instead — it provides stronger protections.

Log in to taraph, go to Wallet → Deposit, and select GCash. Enter your deposit amount and confirm. You'll be redirected to the GCash payment screen to authorise the transaction using your GCash MPIN. Successful GCash deposits are credited to your taraph wallet within minutes. The minimum GCash deposit is ₱100.

The minimum deposit on taraph is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500 due to bank processing requirements. All transactions are in Philippine Peso (₱). There is no maximum deposit limit for verified accounts, though large deposits may trigger additional AML review.

GCash withdrawals on taraph are typically processed within 15 minutes once approved by our finance team. Withdrawal requests are reviewed and approved within 1 business day for fully verified accounts. PayMaya withdrawals follow the same timeline. Bank transfers to BPI, BDO, or Metrobank may take 1–3 banking business days depending on your bank's processing schedule.

taraph does not charge fees on deposits or withdrawals. However, your payment provider (GCash, PayMaya, or your bank) may apply their own service charges for transactions. taraph has no control over third-party payment fees. Check with your GCash or bank app for any applicable charges before initiating a transaction.

Withdrawal delays at taraph are most commonly caused by pending KYC verification, an active wagering requirement on a bonus, or a routine AML review triggered by the withdrawal amount. Log in and check your account status under Wallet → Withdrawals for specific notes. If the delay exceeds 3 business days with no explanation, contact support at [email protected].

No. taraph requires withdrawals to be sent to the same payment account used for deposits. This is an anti-money laundering requirement. If you've changed your GCash number or closed a bank account, contact taraph support with proof of the new account ownership before requesting a withdrawal. Do not attempt to withdraw to a third-party account.

taraph offers 500+ slot games from leading providers popular among Filipino players, including JILI Games, PG Soft, Pragmatic Play, Habanero, and Spadegaming. Popular titles include JILI's Fortune Gems, Money Coming, and Crazy Hunter. You can browse all slots on the taraph Slot page and filter by provider, theme, or volatility.

Yes. taraph features a full live casino section powered by Playtech Live and other premium providers. You can play live Baccarat, Blackjack, Roulette, Sic Bo, and Dragon Tiger with real dealers streamed in HD. Filipino-speaking dealer tables are available during peak Philippine Standard Time hours. Check the taraph Casino page for the full live game lineup.

Yes. taraph's sportsbook covers PBA (Philippine Basketball Association) games, as well as NBA, UAAP, international football, UFC, boxing, and more. Bet on moneyline, handicap, and totals markets. Live in-play betting is available for most major events. Odds are displayed in decimal format and settled based on official league results.

taraph offers sabong (cockfighting) betting, a popular traditional Filipino pastime now available online on our platform. Watch live derbies and place bets in real time using your taraph wallet in Philippine Peso. Sabong on taraph is available during scheduled event hours. Check the taraph Casino lobby for live sabong schedules.

All casino games on taraph use certified Random Number Generators (RNGs) independently tested by recognised gaming testing laboratories. Game providers such as Playtech and Pragmatic Play are licensed by respected international regulatory authorities and publish verified RTP (Return to Player) percentages. taraph operates under PAGCOR oversight, which requires adherence to fair gaming standards.

Yes. taraph is fully optimised for mobile browsers on Android and iOS devices — no app download required. Simply open taraph.co in your mobile browser (Chrome, Safari, or Firefox) and the site automatically adjusts to your screen. All games, deposits, withdrawals, and account management features are available on mobile, including GCash payments.

taraph offers a welcome bonus for new registered players on their first deposit. Bonus details, percentage match, and eligible games are published on the Promotions page of your taraph account after registration. Welcome bonuses are subject to wagering requirements — the number of times you must wager the bonus before withdrawing winnings — as detailed in the specific offer terms.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a set number of times before any winnings derived from that bonus can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets using the bonus before cashing out. Always check the specific terms of each taraph promotion.

Active taraph promotions — including free spins, reload bonuses, and cashback offers — are displayed in the Promotions section of your account dashboard. Some bonuses are automatically credited on qualifying deposits; others require you to opt in or enter a promo code before depositing. Check the expiry date and eligible games for each offer, as unused bonuses expire after a set period.

Yes. taraph rewards regular players through a loyalty programme where you earn points for every real-money wager placed on eligible games. Points can be redeemed for bonus credits or other rewards. High-volume players may be invited to taraph's VIP programme, which offers personalised bonuses, faster withdrawals, dedicated account management, and exclusive promotions. VIP invitations are extended at taraph's discretion.

taraph operates in accordance with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines. PAGCOR is the Philippine government agency responsible for regulating and licensing gambling operations in the country. taraph's responsible gaming policies, KYC requirements, and AML compliance procedures all meet PAGCOR's standards for online casino operators serving Filipino players.

Log in to taraph and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. The exclusion activates immediately and cannot be reversed during the chosen period. Your available balance will be returned to your GCash or bank account. You can also email [email protected] to request self-exclusion if you cannot log in.

Yes. taraph provides deposit limits (daily, weekly, or monthly maximum deposit amounts) and loss limits (maximum net loss over a defined period) through your account's Responsible Gaming settings. Reductions to limits take effect immediately. Increases to limits require a 7-day cooling-off period before they activate — a deliberate design choice to protect players from impulsive decisions.